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In case of emergency, Members and Correspondents are encouraged to contact the Claims Team direct whenever possible.

A duty officer (by rota) is contactable on mobile phone number +44 7795 116602 to deal with any urgent matters if Members or Correspondents are unable to contact the appropriate Claims Team.

If there is a significant event preventing contact with Club personnel at their office, please call your usual contact on his/her mobile or our Emergency number:

Emergency no: +44 7795 116602

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News 12 May, 2017

Cargo clearance and delivery in Brazil

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Our representatives in Santos Proinde (www.proinde.com.br/) have kindly provided a useful guide to cargo clearance and delivery in Brazil, a copy of which can be found here Proinde: Cargo Clearance & Delivery in Brazil .

As Proinde note in the Foreword:

"The peculiarities of the Brazilian cargo delivery system in contrast with other countries bring about numerous queries from carriers trading in the country on the responsibility for cargo reporting procedures, delivery and determination of liabilities for cargo loss or damage."

This guide is therefore very welcome in helping the Club and its Members navigate the challenges of the Brazilian system and we are grateful to Proinde for providing it.