Emergency contact 24/7

In case of emergency, Members and Correspondents are encouraged to contact the Claims Team direct whenever possible.

A duty officer (by rota) is contactable on mobile phone number +44 7795 116602 to deal with any urgent matters if Members or Correspondents are unable to contact the appropriate Claims Team.

If there is a significant event preventing contact with Club personnel at their office, please call your usual contact on his/her mobile or our Emergency number:

Emergency no: +44 7795 116602

English

Feedback & Complaints

The consistent delivery of excellent service is a core part of the West of England's philosophy. We therefore greatly value feedback - both positive and negative - in order to help improve the service we offer.

Should you wish to make a complaint or discuss service issues please contact our Assistant Corporate Director Erin Walton on +44 20 7716 6033 or by email: erin.walton@westpandi.com at any time.

Your complaint will be logged and acknowledged within 24 hours. We will then immediately undertake a detailed assessment of all the circumstances before reverting to you with our findings and planned course of action to remedy the situation within seven days. All complaints and their outcome are reported to the Board of the Management Company and if necessary to the Club's Luxembourg Board.