Deputy Head of Claims, Head of Defence - Job Description
Department: Claims
Location: Hong Kong
Position Overview
We have an exciting opportunity to join West as Deputy Head of Claims & Head of Defence, Hong Kong. This role will be responsible for managing claims and providing expert advice to the Club’s Members. This role ensures that claims are handled efficiently and in accordance with internal policies while maintaining high service standards.
The role also requires strong leadership in managing the Defence portfolio, team development, and operational oversight while assisting in the overall management of the Claims Department. This role will deputise for the Head of Claims (Hong Kong) and support the implementation of the department’s strategy in delivering exceptional service to our Members, ensuring claims are handled efficiently, and contributing to the strategic development of the department.
The Deputy Head of Claims and Head of Defence, Hong Kong, will build and lead a best-in-class Defence team to support the Club’s strategic objectives, acting as a centre of expertise both internally and externally, including travel to meet Members/brokers, seeking opportunities to represent the Club with speaking opportunities and devise and deliver value-add events to increase the Club’s visibility in the market.
Qualifications and Skills
- Bachelor’s degree in law, maritime studies, insurance, or a related field. A legal qualification (LLB or equivalent) is preferred.
- Minimum of 15 years of experience in claims management, with a focus on Defence and P&I claims.
- Leadership experience within a claims department or related field, with a demonstrated ability to manage teams.
- Strong knowledge of maritime law, charter parties, and dispute resolution.
- Proven analytical, negotiation, and decision-making skills.
- Ability to manage complex claims and provide high-level advisory services.
- Excellent communication and inter-personal social skills, both written and verbal, with the ability to engage stakeholders at all levels.
About West
West is a leading insurance provider to the global maritime industry. Our aim is to develop a sound understanding of our Members’ businesses and commercial objectives and to build long term relationships where service is a key component. Our network of regional service centres provide help and support to our Members in everything they do.
Working at West
At West, we firmly believe that our employees are the driving force behind our success.
As a leading global maritime insurance organisation, we take immense pride in cultivating a workplace that not only values your expertise but also celebrates your achievements and personal growth. We are dedicated to creating a dynamic and inclusive work environment that fosters professional development, encourages innovation, and promotes a healthy work-life balance. When you become a part of our team, you'll experience a supportive atmosphere where your skills are highly regarded, and your potential is nurtured to its fullest.
Join us on this exciting journey as we aim to set new standards in the industry and make a real difference. Your dedication and contributions are appreciated, and your overall growth and well-being are prioritised. Be part of a team that values its employees and empowers them to succeed.